Waste Removal Sutton Privacy Policy

This Privacy Policy explains how Waste Removal Sutton collects, uses, stores and protects your personal data when you use our waste removal and related services. It applies to all Waste Removal Sutton customers in the Sutton area, including residential and commercial clients, and to all enquiries made about our services.

Who We Are

Waste Removal Sutton is a waste collection and disposal service operating in the Sutton area. For the purposes of data protection law, we act as the data controller in relation to the personal data we collect about our customers and prospective customers. This means we determine how and why your personal data is processed and we are responsible for ensuring that such processing complies with applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. This may include:

Identification and contact details, such as your name, address, email address, telephone number and any other contact information you provide to us when you book a service or make an enquiry.

Service and contract information, such as details about the services you request, service dates and times, service frequency, access instructions, waste types, and any notes that help us carry out the work safely and efficiently.

Payment and billing information, such as your billing address, payment method details processed via our payment processors, transaction records, and information about invoices and receipts.

Communications and correspondence, such as emails, messages, call notes and feedback that you choose to provide to us in respect of our services, quotations or complaints.

Technical and usage information, which may include basic information about how you contact us online, such as your internet protocol address, device details, approximate location data, and data about pages visited or forms submitted on our website, where applicable.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, email, online form or other communication channels, when you request a quote, make a booking, or enter into a contract for regular or one-off waste removal services. We may also receive personal data from third parties that you authorise to share your data with us, such as letting agents, property managers or business partners who arrange waste removal services on your behalf.

Lawful Basis For Processing

We will only process your personal data where we have a lawful basis to do so. Depending on the context, the lawful basis may be:

Contract. We process your personal data where it is necessary to take steps at your request before entering into a contract, or to perform a contract with you. This includes arranging quotes, booking services, managing your account and delivering waste removal services.

Legal obligation. In some cases, we are required by law to process your personal data, for example to comply with tax, accounting or waste management regulations, or to respond to lawful requests from public authorities.

Legitimate interests. We process personal data where it is necessary for our legitimate interests, provided these interests are not overridden by your rights. This includes managing and improving our services, handling enquiries and complaints, preventing fraud, maintaining security and keeping records of communications.

Consent. Where required by law, we may rely on your consent to process certain information, for example for specific types of direct marketing. Where we rely on consent, you are free to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage waste removal services, including scheduling and carrying out collections, handling access instructions, and communicating with you about the services.

To prepare and send quotations, confirm bookings and manage any changes or cancellations.

To process payments, issue invoices and receipts, and maintain accurate financial and service records.

To respond to your enquiries, feedback and complaints, and to provide customer support.

To manage our relationship with you, including sending you important service updates and notices about changes to our terms or policies.

To maintain the safety, security and integrity of our services, staff and customers, including verifying identity where necessary and preventing misuse or fraudulent activity.

To comply with legal and regulatory requirements and to cooperate with lawful requests and investigations.

Data Processors And Sharing Of Personal Data

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors only process your data on our instructions and are required to implement appropriate security measures. Typical processors may include:

Payment processing providers who handle card or electronic payments for our services.

IT and hosting providers who support our systems and data storage solutions.

Customer service tools that help us manage emails, calls and service requests.

Professional advisers such as accountants or legal advisers where necessary.

We may also share your personal data with third parties acting as independent data controllers where required by law, such as governmental or regulatory bodies, law enforcement authorities or courts. Where another organisation arranges services on your behalf, such as a landlord or managing agent, we may share relevant service information with them where it is necessary to perform the services or manage the contract.

We do not sell your personal data to third parties.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, or as long as we are required to keep it by law. The exact retention period can vary depending on the type of data and the context of your relationship with us.

In general, we will retain customer and service records for a period that allows us to manage our relationship with you, respond to queries or complaints, demonstrate compliance with our contractual and legal obligations, and meet tax and accounting requirements. When your personal data is no longer required for these purposes, we will securely delete it or anonymise it so that it can no longer be linked to you.

International Transfers

Where we use service providers that are located outside the United Kingdom or the European Economic Area, your personal data may be transferred to a country that does not have the same level of data protection laws as the UK. In such cases, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, to ensure that your personal data remains protected and that your rights are preserved.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, staff training and procedures to deal with any suspected data breach. While we take reasonable steps to protect your information, no transmission of data over the internet or any other public network can be guaranteed as completely secure.

Your Rights Under Data Protection Law

If you are a Waste Removal Sutton customer in the Sutton area, you have a number of rights in relation to your personal data under applicable data protection laws. These include:

The right to access your personal data and receive a copy of the information we hold about you, subject to certain legal limitations.

The right to request correction of inaccurate or incomplete personal data.

The right to request erasure of your personal data in certain circumstances, for example where the data is no longer needed for the purpose for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

The right to request restriction of processing in certain situations, such as where you contest the accuracy of the data or object to our processing.

The right to object to processing based on our legitimate interests, including profiling based on those interests, and to object at any time to direct marketing.

The right to data portability, meaning the right to receive personal data you have provided to us in a structured, commonly used and machine readable format, and to request that we transmit that data to another controller where technically feasible and where the processing is based on consent or contract.

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

How To Exercise Your Rights Or Contact Us

If you wish to exercise any of your rights, or if you have any questions or concerns about how we handle your personal data, you can contact us using the contact details provided to you when you booked our services or through our usual customer communication channels. We may need to verify your identity before responding to your request. We aim to respond to all valid requests within the time limits set by data protection law.

You also have the right to lodge a complaint with the relevant supervisory authority if you are unhappy with how we process your personal data. However, we encourage you to contact us first so that we can try to resolve any concerns directly.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any changes will apply from the date on which the updated policy is published or otherwise made available to you. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.